Seller
Terms of delivery of the online store. The seller reserves the right to change these terms of delivery by unilateral decision without prior notice.
If there are problems with placing the order or delivery, please contact our customer service.
Telttasaana Oy (3433179-9)
Korsutie 10
74390 Laakajärvi
info@telttasaana.fi
Payment
Payment Service Provider Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Delivery and shipping costs
We use several different delivery methods in the online store. Delivery methods and prices may vary depending on the weight, quantity and dimensions of the product. Delivery prices can also be requested dynamically directly from transport companies. Not all delivery methods are necessarily available for all products.
You can see up-to-date information about the delivery price and the delivery methods available for the order at the online store's checkout. The shipping costs of the selected delivery method are always added to the shopping cart amount. We deliver the order using the delivery method you choose.
Delivery time
Product delivery times can be stated in the product information. We always try to deliver all orders as quickly as possible, but the delivery time may vary by product or delivery method. Any different delivery times will be announced separately on the online store's website.
Cancellation
According to the Consumer Protection Act, products ordered from the online store have a 14-day right of cancellation starting from the order date, unless otherwise stated in the product information.
Before canceling the order, the customer must contact our customer service and inform them of the cancellation and the upcoming return of the products. It is possible to make a return for all or only part of the products in the order. The products to be returned must be unused, in the original packaging and without defects.
The seller has the right to partially or completely reduce the value of the product if the products have been used, errors have occurred, the original packaging has been lost or the products are otherwise not in the condition in which they were sold to the customer.
Delivery costs will be refunded according to the price of the cheapest delivery method.
The payment is returned in the same way as the order was paid for. For example, when paying by card, the refund amount is credited to the card. If this is not possible, another way to refund the payment will be agreed.
Customer service
You are always in contact with our customer service in possible problem situations.
